{"xsrfToken":"d85dee259a1d509ef48bf07fb099df32a0a25bf8_lout","branding":{"id":"6","key":"am","name":"ABALOBI MONITOR Support Centre","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/35","theme":{"headerBGColor":"#1ab8a2","headerLinkColor":"#ffffff","headerLinkHoverColor":"#2adbc2","headerLinkHoverBGColor":"#2adbc2","headerBadgeColor":"#2adbc2"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fef14168-f729-47da-951f-872fdddd726a/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYWM0ODc0YS03NzVjLTRmMDgtYjAyNi0yODk5YzUwYmY2ZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZlZjE0MTY4LWY3MjktNDdkYS05NTFmLTg3MmZkZGRkNzI2YSI6WyJyZWFkIl19LCJleHAiOjE3ODE1ODcyMDQsIm5iZiI6MTc4MTU4NjYwNH0.f-SvhmbgIFKw5aqax9o2Is0lpFcRXCjZlLNeKM54yI4&client=cac4874a-775c-4f08-b026-2899c50bf6f4&mode=fit","logoId":"fef14168-f729-47da-951f-872fdddd726a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Centre","sharedPortalName":"Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Centre","sharedPortalName":"Help Centre","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00b9ae","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYWM0ODc0YS03NzVjLTRmMDgtYjAyNi0yODk5YzUwYmY2ZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3ODE1ODcyMDQsIm5iZiI6MTc4MTU4NjYwNH0.xo0ZaBHBQPo-ECeuxDeVNK280q0vLn_Ylb0x3j2yFGM&client=cac4874a-775c-4f08-b026-2899c50bf6f4&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#034456","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"6","key":"am","projectId":10015,"serviceDeskId":6,"name":"ABALOBI MONITOR Support Centre","description":"<p>Welcome! You can submit a support request for ABALOBI MONITOR using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"60","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://abalobi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[22],"key":""},{"id":"62","name":"Report a bug","descriptionHtml":"<p>Please add as much detail of the problem you are experiencing as you can:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Which product are you experiencing the problem on? ABALOBI Console or ABALOBI MONITOR app?</li>\n <li>Which version of the product are you on? You can find the version number in the footer of all Console pages, and on both the login and profile pages of the MONITOR app.</li>\n <li>For ABALOBI MONITOR app: Which device are you using? (e.g. Samsung Galaxy A15 5G)</li>\n <li>For ABALOBI Console: Which browser are you using? (e.g. Google Chrome / Safari / Firefox)</li>\n</ul>","callToAction":"Report a bug","introHtml":"<p>Use this form to report any technical issues you may be experiencing in either ABALOBI Console or ABALOBI MONITOR App.</p>","icon":10545,"iconUrl":"https://abalobi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[22],"key":""},{"id":"63","name":"Request a new gear type, vessel type, or species.","descriptionHtml":"<p>Complete the fields below to request the addition of a new gear type, vessel type, or species.<br> Note that requests are not guaranteed to be added. All suggestions will be taken under review, and if a particular data element is requested by multiple organisations, we will make every effort to add it to Console.</p>\n<p>Please submit one form per gear type/vessel type/species.</p>","callToAction":"Request a new gear type, vessel type, or species.","introHtml":"<p>Submit a request for a new option to be added to ABALOBI Console for you to select during app configuration.</p>","icon":10511,"iconUrl":"https://abalobi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[22],"key":""},{"id":"65","name":"Request Console account creation","descriptionHtml":"<p>Enter a brief summary of your request, then complete the attached form with the details of the user you would like to be added to the Console.</p>","callToAction":"Request Console account creation","introHtml":"<p>Complete this form if you would like another Console user to be created.</p>","icon":10517,"iconUrl":"https://abalobi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[22],"key":""},{"id":"90","name":"Request for your organisation to be nested under another organisation","descriptionHtml":"<p>Your organisation can create multiple configurations of the MONITOR app for use in different regions or by different local groups (e.g. cooperatives or BMUs), which can then be linked so that they can all be accessed from within the same Console profile. In order to configure this correctly, we will set up a call with you to better understand intended use of the platform. Once you submit this form, we will reach out to set up a meeting.</p>","callToAction":"Request for your organisation to be nested under another organisation","introHtml":"<p>Create a separate version of the MONITOR app and manage it from your organisation's Console.</p>","icon":10605,"iconUrl":"https://abalobi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[22],"key":""},{"id":"67","name":"Suggest a data visualisation","descriptionHtml":"<p>Note that requested data visualisations are not guaranteed to be added.<br> All suggestions will be taken under review, and if a particular data visualisation is requested by multiple organisations, we will make every effort to add it to our \"Analytics\" page.</p>","callToAction":"Suggest a data visualisation","introHtml":"<p>Want to see another visualisation in the Analytics section? Submit a suggestion here.</p>","icon":10627,"iconUrl":"https://abalobi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[22],"key":""},{"id":"156","name":"Add or correct a translation","descriptionHtml":"<p>Let us know if you've noticed a word or phrase in the ABALOBI MONITOR app that is appearing in English even though you are using the app in another language, or if an in-app translation is incorrect. Provide screenshots if possible.</p>","callToAction":"Add or correct a translation","introHtml":"<p>Found a missing/incorrect translation? Help us fix it.</p>","icon":10920,"iconUrl":"https://abalobi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10920","groups":[],"key":""},{"id":"61","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://abalobi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"123","name":"Propulsion Method Request","descriptionHtml":"","callToAction":"Propulsion Method Request","introHtml":"<p>Complete this form to request changes to propulsion methods available in MONITOR App.</p>","icon":10887,"iconUrl":"https://abalobi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10887","groups":[],"key":""}],"reqGroups":[{"id":22,"name":"General"}],"orderMapping":{"22":[65,67,90,60,62,63]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2f748c4a-08f4-381c-a222-5232727da177","appLinkName":"","appLinkUrl":"","spaceKey":"monitor","spaceName":"ABALOBI MONITOR User Guide","spaceUrl":"","isServer":false},"labels":[],"projectKey":"AM","serviceDeskId":6,"kbLinkDomainURLs":["https://abalobi.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AM","userLanguageHeader":"Need help?","userLanguageMessageWiki":"<p><a href=\"https://abalobi.atlassian.net/servicedesk/customer/portal/6/topic/131b0d0b-cc1b-4a01-99a3-a5ac96fa53fe/article/7209126\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Click here to access the full Guidance Documentation for the ABALOBI MONITOR App and Console</a></p>","defaultLanguageHeader":"Need help?","defaultLanguageMessage":"[Click here to access the full Guidance Documentation for the ABALOBI MONITOR App and Console|https://abalobi.atlassian.net/servicedesk/customer/portal/6/topic/131b0d0b-cc1b-4a01-99a3-a5ac96fa53fe/article/7209126]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYWM0ODc0YS03NzVjLTRmMDgtYjAyNi0yODk5YzUwYmY2ZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTEzODEyNDE0MDIiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzgxNTg3ODA0LCJuYmYiOjE3ODE1ODY2MDQsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.G2KxdJ3_mjYcv5lrjNSjGhIqRLwp0LwZNTDyG59E5KM","targetCollection":"upload-user-collection-1381241402","endpointUrl":"https://api.media.atlassian.com","clientId":"cac4874a-775c-4f08-b026-2899c50bf6f4","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"kbPage":{"id":7209126,"title":"ABALOBI MONITOR Platform Guidance Documentation","url":"https://abalobi.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/7209126","space":{"key":"monitor","name":"ABALOBI MONITOR Platform Guidance Documentation","id":7208964},"serviceDeskIds":[6],"appLinkId":"2f748c4a-08f4-381c-a222-5232727da177","idInString":"7209126","projects":[{"projectId":10015,"serviceDeskId":6,"portalId":6}]}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=abalobi","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d85dee259a1d509ef48bf07fb099df32a0a25bf8_lout","baseUrl":"https://abalobi.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://abalobi.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"cac4874a-775c-4f08-b026-2899c50bf6f4","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"9ddf1b9d26534a4d9588877856e297a8","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://abalobi.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}